Telehealth Services

Wood River is honored to help care for our patients at any time of day or night.

A medical and dental provider is on-call day and night, weekends and holidays to treat patients at our facilities or by telehealth (by phone or video).

Due to insurance changes in telephone and video visits, some calls from you with our providers may have a co-pay.  How can you know? If during the phone call between you and a provider either of the following occur: 

• Talking with an on-call provider for more than 10 minutes
• A call with a provider discussing your health that results in a new prescription, testing, or a referral

A telemedicine visit will usually be billed, and your usual co-pays will apply.

We are contractually obligated to charge your insurance company for care provided.

As always, no charges apply if our non-provider staff calls you with your lab results, scheduling, or other issues.

For Patients Covered by Medicare

For most telehealth services, Medicare has reverted back to pre-COVID-19 procedures. Phone-only visits (without video) will no longer be widely covered. They’ll only be allowed if:

• The patient is at home, and
• The provider can do video visits, but the patient either can’t use video or chooses not to
• Patients can still get care from home for a few specific services:
• Treatment for substance use disorders and related mental health issues
• Mental and behavioral health care (if all in-person visit requirements are met) 
• Dialysis at home for people with end-stage kidney disease

For all other telehealth visits, patients must go to approved healthcare facilities like Wood River Health.