Notice of Data Event

Wood River Health is providing notice in relation to a data event that may involve certain individuals’ personal information. This notice provides details about the event, Wood River Health’s response, and steps individuals may take to better protect personal information, should they feel it appropriate to do so.

What Happened? Wood River Health experienced a data security incident that impacted an employee email account. Wood River Health launched an investigation with outside assistance to confirm the nature and scope of the incident and ensure security of the email tenant. Through the investigation, Wood River Health learned that an unauthorized actor accessed the email account and may have viewed or acquired certain information between August 8, 2024, and September 6, 2024. Wood River Health then undertook a comprehensive review of the involved information to determine what was contained therein and to whom it related. The review was recently completed and Wood River Health determined certain personal information was present in the account.

What Information Was Involved? The information involved varies by individual, but may include information such as name, Social Security number, driver’s license number, passport number, electronic/digital signature, employee identification number, financial account information, medical information, and/or health insurance information.

What We Are Doing. Wood River Health takes the privacy of information seriously. In response to this event, prompt steps were taken to secure the email tenant and conduct a diligent investigation. Wood River Health recognizes the evolving nature of cyber security and will continue to take steps to review and enhance safeguards in the future. Wood River Health is also providing individuals with guidance on Steps to Help Protect Personal Information, which can be found at the bottom of this notice. 

What You Can Do. Individuals who may be affected are encouraged to remain vigilant against incidents of identity theft and fraud by reviewing account statements and monitoring free credit reports for suspicious activity and to detect errors. Individuals may also review the information contained in the Steps to Help Protect Personal Information section below.

For More Information. Individuals with questions may contact Wood River Health’s dedicated assistance line at 1-833-397-4705, Monday through Friday from 8 am to 8 pm Eastern Time, excluding U.S. holidays. Additionally, you can write to Wood River Health at 823 Main Street, Hope Valley, RI 02832.

Steps You Can Take To Protect Personal Information

Monitor Your Accounts

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit https://www.annualcreditreport.com/index.action or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:

Additional Information

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; https://www.identitytheft.gov/; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.

For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; https://riag.ri.gov/; and 1-401-274-4400. Under Rhode Island law, individuals have the right to obtain any police report filed in regard to this event.